Terms and Conditions 2021

These terms and conditions are issued by Asaleo Care (referred to as Handee®, the promoter, We, Us or Our as the context requires). These terms apply to all competitions, give-aways and promotions which we announce or advertise via e-mail, via newsletters and or using social media, for example on ‘@HandeeNZ’.  Sometimes extra terms and conditions may apply to a competition or give-away that we run. When they do, we will make this clear in the promotion, give-away and/or competition.

    • To enter the promotion entrants must follow the instructions provided in the competition announcement on the online platform that the promotion is held.
    • Where the promotion is a “purchase to win” promotion entrants must purchase the advertised Handee® product under sale terms and conditions agreed by Us during the advertised promotion period.
    • For competitions/giveaways through which entrants must answer a specific question, unless otherwise stated in the promotion: a winning entry (or entries) will be drawn at random; the first entry/entries drawn containing the correct answer will win.
    • For competitions/giveaways through which entrants must provide a response, unless otherwise stated in the promotion: a winning entry (or entries) will be chosen by a panel representing Handee® based on creativity, originality and adherence to the brief, at the discretion of Handee®.

The promotion duration (start date and closing date) is as indicated in the promotion announcement via the online platform the promotion is held.


The nature and value of the prize is as indicated in the promotion announcement via the online platform the promotion is held.  For voucher give‐aways, vouchers are not redeemable for cash.  Unless stated otherwise, all prize values are the recommended retail value in New Zealand Dollars and are correct at time of publishing. Handee® takes no responsibility for variations in the prize value.

    • Entry to promotion events is usually restricted to existing and new customers of Handee® who purchase Handee® products during the advertised promotion period as stated in the promotion advertisement.
    • Participants must be New Zealand residents (as applicable) and be 18 years of age or over to enter.
    • Entry is open to all residents in New Zealand (as applicable) who fulfil the entry requirements.
    • Employees, directors, management of Handee®, its related companies and agents associated with the promotion, the immediate families of the above listed persons are ineligible to enter.
    • Winners will be drawn at random from all valid entries received during the promotional period. The draw will take place at the time designated in the promotion announcement.
    • All competitions/giveaways for which entrants must provide an original response or submission will be judged based on creativity, originality and adherence to the brief.

Prize winner(s) will be notified via the online platform the competition is held or by direct email or telephone to the email address or telephone number they have provided to Handee®.  If the prize winner cannot be contacted within 3 days, at promoter’s option the winner may be taken to have forfeited the prize and a substitute winner may be selected.

    • Prizes / giveaways are subject to availability, non‐transferable and not exchangeable, and must be used on the dates specified by Handee®.
    • Where the prize is tickets or vouchers winners are responsible for redeeming the prize on or by the date(s) specified. Handee will not be responsible or liable if for any reason beyond their reasonable control any element of any prize is not provided. Handee® may, subject to State regulations, substitute a different prize of equivalent value in place of any prize referred to in these terms and conditions.
    • The prize does not include any other costs of a personal nature not stated. This prize must be taken as stated and no compensation will be payable if the recipient is unable to use it as stated.
    • Delivery of the prize / give-away will be by the mode of delivery specified in the promotion advertisement and, if none, specified will be by carrier / courier chosen by the promoter to delivery address provided by the winner.
    • It is a condition of entry that Handee® has the right to publicise, broadcast and communicate to the public the names, characters, likeness and voice of any entrants for any promotion or matter incidental to the promotion.
    • Entrants may be required by Handee® to participate in any photo, recording, video and/or film session(s) (the “publicity materials”) and acknowledge that Handee® has the right to use such publicity materials in any medium (including the internet) and in any reasonable manner it sees fit, unless that person advises Handee® at the time of entering the promotion that he/she wishes to retain his/her anonymity.
    • By entering any Handee® promotion and/or give‐away, the entrant warrants that the submission (and any part thereof) is their own work, or that they have any permissions necessary from the owner of the material to reproduce and distribute the work, and gives permission for Handee® to publish this content through its social media, website and E‐
    • The winner agrees not to sell or otherwise provide their story and or photographs related to the promotion or being a winner of the Promotion to any other media organisation.
    • As part of the promotion, we will collect entrants’ personal information. If the entrant does not provide their personal information as requested, they may be ineligible to enter or claim a prize in the promotion. Submission of an entry is deemed to be consent by the entrant to the promoter collecting their personal information.
    • The promoter will use the personal information to enable an entrant to participate in the promotion.
    • The promoter may disclose entrants’ personal information to third parties including its contractors and agents, prize suppliers, promotion sponsors and service providers to assist in conducting this promotion and to any lottery departments as required under the relevant lottery legislation.
    • Asaleo Care may use entrants’ personal information for future marketing purposes regarding its products, including contacting the entrant electronically.
    • Personal information will be stored by the promoter on a database controlled by Asaleo Care or by a third-party service provider of Asaleo Care.
    • For the purposes of public statements and advertisements, the promoter may only publish the winner’s surname, initial and territory/region or postcode of residence.
    • Further details on how Asaleo Care will collect and use personal information is set out in the Asaleo Care Group privacy policy which is located at http://www.asaleocare.com.
    • The Asaleo Care Group privacy policy contains information about how an entrant may access, update and seek correction of the personal information Asaleo Care Group holds about them and how an entrant may complain about any potential breach by the promoter of privacy laws and how such complaints will be dealt with.

To the extent permitted by law, all entrants release from, and indemnify the promoter against all liability, cost, loss or expense arising out of acceptance of any prize(s) or participation in the promotion including (but not limited to) loss of income, loss of opportunity, personal injury and damage to property, whether direct or consequential, foreseeable, due to some negligent act or omission or otherwise.

Any guarantee or warranty given in relation to a prize is in addition to any relevant statutory guarantees and warranties and nothing in these Terms and Conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including Consumer Guarantees Act 1993 (NZ).


To the extent that the promotion is conducted on, advertised or promoted on a social media platform owned by a third party (Platform Operator):

  • Entrants acknowledge and agree that the promotion is in no way sponsored, endorsed or administered by, or associated with, any Platform Operator.
  • Each entrant releases each Platform Operator and its associated companies from all liabilities arising in respect of the promotion; and
  • To the extent relevant to the promotion, We agree and each entrant must agree to adhere to the terms and conditions and promotions guidelines of each Platform Operator which are available to view online on their social media platforms.

All decisions and actions of Handee® relating to the promotion and/or redemption of the prizes are exercised at its absolute discretion and are final. No discussions or correspondence with entrants or any other person will be entered into.


The promoter is  Asaleo Care New Zealand Limited, Company Number 1470756 of 2nd floor, 103 Carlton Gore Road, Newmarket, Auckland, New Zealand.


Handee® accepts no responsibility for any incorrectly submitted, incomplete, late, lost or misdirected entries or for any technical malfunction of any communications network.